Privacy Policy

Effective date: October 13, 2026

This Privacy Policy describes how Plushdrop (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit, use our services, make a purchase from plushdrop.shop, or otherwise communicate with us. In this policy, “you” means any customer, website visitor, or other person whose information we process.

Please read this policy carefully. By using the Site, you acknowledge the practices described below. If you do not agree, please do not use the Site. Where consent is required by law, we will request it separately.

Personal Information We Collect

Depending on how you interact with us, we may collect:

• Contact details, including your name, billing address, shipping address, email address, and telephone number;
• Order information, including products viewed or purchased, order history, returns, and related communications;
• Payment information, such as payment-card or account details, which is generally processed by our payment providers rather than stored directly by us;
• Account information, including username, password, security questions, and saved preferences if account features are available;
• Device and usage information, including IP address, browser type, device identifiers, network connection, pages viewed, referring URLs, and interactions with the Site;
• Customer-support information, including messages, attachments, reviews, and information you choose to provide; and
• Marketing preferences, including whether you have agreed to receive promotional communications.

How We Collect Information

We collect information directly from you, automatically through cookies and similar technologies, and from service providers or business partners that help operate the store. These providers may include Shopify, payment processors, fulfillment and shipping providers, analytics providers, fraud-prevention services, and advertising partners.

How We Use Personal Information

We may use personal information to:

• Process payments, fulfill orders, arrange delivery, and manage returns or refunds;
• Provide customer support and communicate about purchases;
• Create and maintain customer accounts;
• Detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity;
• Improve our Site, products, services, and customer experience;
• Send marketing communications where permitted, and honor opt-out requests;
• Personalize content or advertising where permitted by law; and
• Comply with legal obligations, enforce our terms, and protect our customers, business, and others.

We process information under the legal bases available in the relevant jurisdiction, which may include performing a contract, complying with law, pursuing legitimate business interests, and consent.

Cookies and Similar Technologies

We and our service providers use cookies, pixels, and similar technologies to operate the Site, remember preferences, understand Site performance, prevent fraud, and, where permitted, support advertising. You can manage cookies through your browser and any consent controls shown on the Site. Blocking certain cookies may prevent parts of the Site from working properly. Shopify’s information about cookies used on Shopify-powered stores is available at shopify.com/legal/cookies.

How We Disclose Personal Information

We may disclose personal information:

• To Shopify and vendors that provide hosting, payment, analytics, customer support, information technology, fulfillment, shipping, fraud prevention, and marketing services;
• To business and marketing partners, subject to applicable consent and opt-out requirements;
• When you direct or authorize us to disclose it, such as for delivery or through a social-media login;
• In connection with a merger, financing, sale, bankruptcy, or other business transaction; or
• To comply with law, respond to valid legal process, enforce our policies, or protect rights, property, and safety.

Service providers may process information only as allowed by their agreements and applicable law. We do not disclose personal information merely in exchange for money. Certain advertising or analytics disclosures may be treated as a “sale,” “sharing,” or targeted advertising under some US state privacy laws, and eligible users may opt out as described below.

Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide and improve the platform and may process information in countries other than your own. To learn more, review Shopify’s consumer privacy information at shopify.com/legal/privacy/consumers.

Behavioral Advertising and Opt-Out Choices

Where applicable, we or our partners may use Site activity to show more relevant advertising. You may opt out of marketing emails by using the unsubscribe link in the message. You may also request to opt out of targeted advertising or qualifying sale/sharing by emailing levishahcnxh@hotmail.com with the subject “Privacy Opt-Out.” Where legally required, we will also recognize supported browser-based opt-out preference signals, such as Global Privacy Control.

Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including maintaining your account, completing transactions, meeting tax and accounting requirements, resolving disputes, enforcing agreements, and protecting against fraud. Retention periods vary according to the nature of the information and applicable legal requirements.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no internet transmission or storage system is completely secure. Please do not send sensitive or confidential information through unsecured channels.

Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information; receive a portable copy; restrict or object to certain processing; withdraw consent; opt out of targeted advertising or qualifying sale/sharing; and appeal a denied request. You may also have the right not to receive discriminatory treatment for exercising a privacy right.

To submit a request, email levishahcnxh@hotmail.com and describe the right you wish to exercise. We may need to verify your identity and location before completing the request. Where permitted, an authorized agent may submit a request on your behalf, but we may require proof of authority and identity. You may appeal a denied request by replying to our decision with the subject “Privacy Appeal.”

International Data Transfers

We and our service providers may process information outside the country where you live, including in the United States and Canada. Where required, transfers will rely on recognized safeguards, such as adequacy decisions or approved contractual protections.

Children’s Privacy

The Site is not intended for children, and we do not knowingly collect personal information from anyone under 13. We also do not knowingly sell or share the personal information of consumers under 16 for targeted advertising. A parent or guardian who believes a child has provided information may contact us to request deletion.

Third-Party Websites

The Site may contain links to websites or services controlled by others. Their privacy and security practices are governed by their own policies, and we are not responsible for them. Review those policies before providing information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal obligations, or services. We will post the revised policy on the Site and update the effective date. We will provide any additional notice required by law.

Contact and Complaints

For privacy questions or requests, contact:

Plushdrop / Plushdrop
4 Orinda Way Suite 180 D
Orinda, CA 94563
United States
Email: levishahcnxh@hotmail.com

If you are dissatisfied with our response, you may have the right to complain to your local data-protection or privacy authority.