Shipping Policy

Effective date: October 13, 2026

This Shipping Policy applies to products ordered from plushdrop.shop, operated by Plushdrop under the store name Plushdrop.

Order Processing

Orders are normally processed within 2–3 business days after payment is confirmed. Business days exclude weekends and public holidays. Orders placed during high-volume periods may require additional time. If a material delay occurs before shipment, we will use the contact information provided with the order to notify you.

Please review your shipping address before submitting an order. To request a correction, email levishahcnxh@hotmail.com immediately. We cannot guarantee an address change after processing begins, and we are not responsible for delivery failure caused by an incorrect address supplied by the customer.

Estimated Delivery Time

After processing, estimated delivery is 20–45 calendar days. This is an estimate rather than a guaranteed delivery date. Carrier disruptions, severe weather, remote destinations, security checks, or customs processing may cause delays outside our reasonable control.

Shipping Rates

Orders with a merchandise subtotal greater than US$30 after discounts qualify for free standard shipping. For orders of US$30 or less, any shipping charge will be calculated and clearly displayed at checkout before payment.

Duties and Import Taxes

Plushdrop covers applicable import duties, customs charges, and import taxes related to delivery. Customers do not bear these costs. If a carrier or customs authority asks you to make an unexpected payment, contact levishahcnxh@hotmail.com before paying so we can investigate.

Tracking Your Order

Tracking information may be sent automatically when available. You may also request your tracking number by emailing levishahcnxh@hotmail.com with your order number and the email address used at checkout. Tracking events can take several days to appear after dispatch.

Delayed, Lost, or Stolen Packages

If your order has not arrived within the estimated delivery window, verify the delivery address and check with household members, neighbors, or the local carrier before contacting us. Then email levishahcnxh@hotmail.com with your order number so we can investigate.

If the carrier confirms that a shipment was lost in transit, we will send a replacement at no additional cost. If replacement is unavailable, we will offer a refund as required by applicable law. Claims reported as stolen after carrier-confirmed delivery will be reviewed individually, and we may request supporting information before determining the available remedy.

Damaged or Incorrect Deliveries

If a parcel arrives damaged or contains the wrong item, email us promptly with your order number and photographs of the parcel, shipping label, and item. We will review the claim and provide an appropriate replacement or refund at no added shipping cost when the claim is validated.

Split Shipments

Items in one order may be shipped separately. You will not be charged extra shipping solely because we split an order, and separate parcels may have different tracking numbers or delivery dates.

Contact

For shipping or tracking assistance, email levishahcnxh@hotmail.com.